Refund & Cancellation Policy

1. Premium Subscriptions & Billing

chatwithme.fun offers an optional Premium membership billed on a recurring monthly basis. All subscription payments are processed securely through our payment provider, Stripe. By subscribing, you authorize chatwithme.fun to charge your payment method on file at the specified recurring billing frequency until cancelled.

2. Automatic Renewal Terms

Your Premium subscription will renew automatically at the end of each billing cycle (typically every 30 days) at the regular rate, unless you cancel prior to the renewal date:

• You may cancel your subscription at any time without fees or penalties.
• Upon cancellation, you will retain Premium benefits until the end of your current paid billing period. You will not be billed for subsequent cycles.
• Any promotional or discounted launch pricing applies to the duration stated at checkout. After that period, standard pricing applies unless cancelled.

3. How to Cancel Your Subscription

We make cancellation simple and immediate (“click to cancel”):

1. Sign in to your account on chatwithme.fun.
2. Navigate to Settings > Subscription.
3. Click Manage Subscription to open your secure Stripe customer portal.
4. Select Cancel Subscription and confirm.

Alternatively, you can email hello@chatwithme.fun with your account username or email, and our support team will process your cancellation within 24–48 hours.

4. Refund Requests

We evaluate refund requests on a fair, case-by-case basis:

• 7-Day Grace Window: If you were charged for a recurring subscription and forgot to cancel, you may contact us within 7 calendar days of the charge for a full refund of that billing cycle, provided you have not made significant use of Premium benefits during that renewed cycle.
• Technical Issues: If technical outages or service interruptions prevented you from accessing your paid features, we will provide a prorated refund or service extension upon request.
• Terms Violations: Accounts terminated or banned for severe violations of our Terms of Service or Child Safety Policy (including harassment, illegal activities, or non-consensual media) forfeit any remaining subscription balance and are not eligible for a refund.

5. Token Packs & Digital Consumables

One-time purchases of token packs, virtual gifts, or instant digital consumables are delivered immediately upon checkout confirmation. Once tokens or consumables have been redeemed, spent, or gifted, they are non-refundable. If an error occurred during delivery and your tokens were not credited, contact support immediately for manual replenishment or refund.

6. Chargebacks & Dispute Policy

We encourage all users to contact our support team first before initiating a bank dispute or chargeback. Legitimate refund requests are resolved quickly and without friction. If an unrecognized charge appears on your statement, reaching out to hello@chatwithme.fun allows us to immediately investigate and reverse accidental charges.

7. Contact Us

For billing inquiries, cancellation assistance, or refund requests, please email hello@chatwithme.fun or visit our Contact & Support page.